Frequently Asked Questions
What areas do you service?
We service Genesee, Livingston, Shiawassee, and Oakland Counties.
What services do you offer?
We offer a variety of services, including but not limited to, showers/sponge baths, medication reminders, companion care, in-home services, and more. If you are interested to see if Second to Family is a good fit for your family, please visit our services page or contact us directly at (517) 915-6028.
What is the process like as a new care client?
When a client is interested in pursuing services with Second to Family the owner, Diana Anderson, will go to their home to meet with the family personally. During this time she will do an assessment which takes about 45 minutes to 1 hour. Diana will evaluate the situation and discuss a care plan and payment options.
What is the onboarding process for new clients?
When client decides to use Second to Family as their homecare service, the client will fill out and sign their care plan and service agreement. At this time the family will provide Second to Family private pay or long term insurance. Once this is completed, the family will provide a deposit.
What are the biggest concerns when people engage with Second to Family?
The BIGGEST concerns people have is leaving their loved ones with strangers, as they should be. Second to Family completely understands this worry and has designed their business specifically with this in mind.
For starters, Second to Family owner, Diana Anderson will hand select your prospective caregivers after accessing the clients condition, needs and family dynamics. Once the caregiver is selected the owner will personally brief the caregiver regarding client care plan and a start date established.
Your family will have the owner’s phone number to contact during designated hours with any questions or concerns. The owner will check in daily with the caregiver to get updates and address any and all necessary details with the family as needed.
*Caregivers are background checked, CPR certified, and come with a minimum of 5 years experience.
Do you cater to hospice?
Second to Family specializes in providing compassionate care for hospice clients, ensuring that your loved ones experience the dignity and respect they deserve in their final days. We walk beside you through the emotional challenges of hospice, offering spiritual and emotional support to both the patient and the family.
What does it cost?
During the initial assessment at the client’s home, Diana will evaluate the situation and discuss a care plan and payment options. When client decides to use Second to Family as their homecare service, the client will fill out and sign their care plan and service agreement. At this time, the family will provide Second to Family private pay or long term insurance. Once this is completed, the family will provide a deposit.
Learn more about how we can help your family below.
