When a client is interested in pursuing services with Second to Family the owner, Diana Anderson, will go to their home to meet with the family personally. During this time she will do an assessment which takes about 45 minutes to 1 hour. Diana will evaluate the situation and discuss a care plan and payment options.
When they decide to use Second to Family as their homecare service, the client will fill out and sign their care plan and service agreement. At this time the family will provide Second to Family private pay or long term insurance. Once this is completed, the family will provide a deposit.
The BIGGEST concerns people have is leaving their loved ones with strangers, as they should be. Second to Family completely understands this worry and has designed their business specifically with this in mind.
For starters, Second to Family owner, Diana Anderson will hand select your prospective caregivers after accessing the clients condition, needs and family dynamics. Once the caregiver is selected the owner will personally brief the caregiver regarding client care plan and a start date established. Your family will have the owner’s phone number to contact during designated hours with any questions or concerns.
The owner will check in daily with the caregiver to get updates and address any and all necessary details with the family as needed. *Caregivers are background checked, CPR certified, and come with a minimum of 5 years experience.
“Diana is someone you can always count on. Her beautiful heart and compassion for the needs of others is unmatched! She authentically connects with those around her and selflessly provides guidance and direction. Diana is truly one in a million!”
“I highly recommend Second to Family! Diana and her team are amazing, so caring, flexible and attentive. Their passion for loving on our elderly is second to none. Compassionate and kind is an understatement. You will not regret selecting Second to Family for any service they offer.”
